kriya Privacy Policy
Our complete position on how your personal information is collected, used, and protected is clearly stated here.
This Privacy Policy ("Policy") applies to all users of the kriya platform's services. By creating an account on kriya or using our services, you are considered to have accepted the terms of this Policy. Our Terms and Conditions are linked to this Policy and both should be read together.
We believe that a user's personal information is their own asset. It is our responsibility to ensure that information is used properly. The purpose of this Policy is to clearly inform you about what information we collect, why we collect it, and how we keep it secure.
1
Scope of Data Collection
kriya collects user information at various stages. Each piece of information generated during registration, transactions, customer service, and platform use is collected for a specific reason.
1.1 Information Provided Directly
Information you provide when creating an account or using our services includes:
- Full name and date of birth (for age verification — confirmation of 21+ age)
- Mobile number and email address
- Password (stored in encrypted form)
- Identity verification documents (such as National ID card or passport)
- Payment information such as bKash, Nagad, or Rocket numbers, and bank account details
1.2 Automatically Collected Information
The following information may be collected automatically while you use the platform:
- IP address and device identity
- Browser type and operating system
- Session duration and page visit information
- Data collected from cookies and similar tracking technologies
1.3 Information Received from Third Parties
For identity verification purposes or to prevent fraud, we may verify limited information from trusted third parties. This information is never sold or shared unnecessarily.
2
Purpose of Data Use
kriya uses collected information for the following purposes:
- To create and manage accounts and to verify user identity
- To process deposit and withdrawal transactions
- To correctly provide bonuses, promotions, and VIP benefits
- To ensure platform security and prevent fraud
- To provide customer service — via live chat and email
- To meet legal obligations and resolve complaints
- To improve service quality and enhance the user experience
We analyse user behaviour to ensure responsible gaming. To learn more, please read our Responsible Gaming Guide.
3
Data Storage and Protection
3.1 Retention Period
Your information is retained while your account is active. Even after an account is closed, some information may need to be kept for a specific period due to applicable legal obligations. When information is no longer needed, it is securely deleted or anonymised.
3.2 Technical Security
kriya uses industry-standard technologies to keep user information secure, including:
- SSL (Secure Socket Layer) encryption — protection during data transmission
- Password hashing — stored passwords are not directly readable
- Firewalls and access controls — preventing unauthorised access
- Regular security audits and monitoring
3.3 Internal Access Controls
Only kriya staff or departments that need access to user information can access specific data. Privacy training is mandatory for all staff.
4
Data Sharing Policy
kriya never sells users' personal information. However, information may be shared with third parties in the following specific circumstances:
4.1 Service Providers
Trusted service providers for payment processing (bKash, Nagad, Rocket, and bank transfers), identity verification, and technical infrastructure management may access limited information. They are also required to follow the same privacy standards.
4.2 Legal Obligations
Information may need to be disclosed pursuant to court orders, lawful requests from law enforcement agencies, or any other legal requirement. In such cases, we provide only the minimum necessary information.
4.3 Business Restructuring
In the event of a business merger or transfer, user information may be transferred. However, the new party will be required to follow the same standards set out in this Privacy Policy.
5
Cookies and Tracking Technologies
The kriya website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Necessary to maintain login sessions and ensure security.
- Functionality Cookies: Remember language preferences and other personal settings.
- Analytics Cookies: Help understand which pages are used most and assist in improving the service.
You can disable cookies in your browser settings, but this may limit some features of the platform.
6
User Rights
Every kriya user has the following rights regarding their own information:
6.1 Right to Access Information
You may request to view the information stored in your account at any time. We generally fulfil this request within 30 business days.
6.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may request a correction. This can be done through customer service.
6.3 Right to Close Your Account
You may request to close your account at any time. Your information will be deleted or anonymised beyond what is required by legal obligations.
6.4 Right to Opt Out of Marketing Communications
You may stop receiving promotional emails or messages at any time. This can be done through account settings or via customer service.
7
Protection of Minors
All kriya services are for individuals aged 21 and above only. We do not intentionally collect any information from minors. If a minor's information enters our system for any reason, it will be deleted as soon as it becomes known and the associated account will be closed.
If a parent or guardian believes their child's information is in our system, please contact us immediately.
8
International Data Transfer
kriya's servers may be located in various countries. Even if your information is transferred outside of Bangladesh, it will remain under the same or higher level of protection as set out in this Policy. We ensure that applicable data protection standards are followed for international data transfers.
9
Changes to the Policy
kriya may update this Privacy Policy as needed. If there are significant changes, we will notify you via your registered email or through a notice on the platform. Continued use of the platform after any changes will be taken as your acceptance of the updated Policy.
If you have any questions about this Policy, visit our FAQ section for general queries — answers to many questions can be found there.
10
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us. The kriya customer service team provides support in both Bengali and English, 7 days a week, 24 hours a day.
Email: [email protected]
Live Chat: 24/7 live chat is available directly on the kriya platform
To learn more about your rights and our services, you can read our About Us and Mission page.