kriya FAQ — From Account to Betting

Yes, logging in from a new device is completely safe. kriya uses SSL encryption, so your username and password stay protected. However, logging in from an unfamiliar device may require OTP verification. It is a good habit to change your password after logging in from a new device.

A username is typically 6–16 characters using a combination of English letters and numbers, and once set it can only be changed in limited circumstances. Your password should be at least 8 characters — mixing uppercase letters, lowercase letters, numbers and special characters makes your account more secure. Avoid using your date of birth or simple sequences like 123456 as a password.

Yes, updating personal details is possible. However, changing a mobile number or email requires identity verification — an OTP may be sent to your existing contact details. For security reasons this process may take a few hours. Contact 24/7 live chat for faster assistance.

Click the "Forgot password?" option on the login page. Enter your registered email or mobile number and a reset link or OTP will be sent to you. After resetting, set a new strong password and store it somewhere safe. If the process does not work, contact the support team directly.

You must be at least 21 years old to open an account at kriya and take part in any casino or betting activity. National ID or passport details may be requested for age verification. Withdrawals may be restricted until verification is complete. Read the responsible gaming guidelines on that page.

Weekly cashback is calculated by subtracting total winnings from total losses for that week — this is the net loss. For example: a Gold tier member with a net loss of ৳20,000 in a week receives cashback of ৳20,000 × 0.6% = ৳120. This amount is credited to the account at the end of the week.

Tier progression depends on your overall activity — regular deposits, wagers and consistent play move you to higher tiers. kriya automatically evaluates your progress and upgrades your tier when you qualify. Contact support to learn the specific conditions for each tier.

Alongside cashback, higher-tier VIP members may receive priority support, faster withdrawal processing and early access to special promotions. Platinum members have personalised offers available. Visit the kriya VIP page or ask via live chat for full details.

No separate application is needed. All registered members at kriya are automatically enrolled in the VIP program and start at Bronze tier. Your activity is evaluated as you play and your tier is upgraded when you meet the requirements. There are no hidden fees.

Yes, kriya offers in-play or live betting. Odds are updated over by over during the match and you can place a bet at any moment. Many more options are available in live markets during Bangladesh Tigers matches or BPL. Go to the cricket betting page to see the markets.

Match Winner, Toss Winner, Series Winner and Top Run Scorer are the most popular markets among Bangladeshi bettors. Over/Under runs, First Wicket to Fall and Man of the Match are also in high demand. Competitive odds are available in these markets during BPL and ICC T20 World Cup.

Decimal odds are straightforward: Stake × Odds = Total Return. Example — Team A's odds are 2.50, you bet ৳1,000. If you win you receive ৳2,500 (৳1,500 profit + ৳1,000 stake). If you lose you only lose ৳1,000. Comparison across three formats: 2.50 decimal = 3/2 fractional = +150 American.

This is called a multi bet or accumulator — the odds of all selections are multiplied together. Example: if three matches have odds of 1.40, 1.60 and 1.80 respectively, the combined odds = 1.40 × 1.60 × 1.80 = 4.03 (approximately). On a ৳100 bet the return is ৳403 — but all three selections must win. If even one loses, the entire ৳100 is gone.

The minimum deposit to start playing slot games or any section of the site is ৳200 — this applies to all methods. Once you deposit this amount you can access slots, live casino or cricket betting in any section. There is no different minimum for any specific method.

Log in to your account and go to the deposit section. Select Nagad as the payment method and enter the amount (minimum ৳200). Send money from your Nagad app to the Nagad number shown. Save the transaction reference number — if your balance is not credited, provide it to support.

A bKash transaction is usually reflected in your kriya account within a few minutes. Occasionally there may be a slight delay due to the bank or mobile network. If it takes more than 15 minutes, contact live chat with a screenshot of the bKash transaction and you will get a quick resolution.

Yes. kriya offers a 150% welcome bonus on the first deposit, up to ৳10,000. Example: deposit ৳1,000 and you receive ৳1,500 in bonus, giving a total balance of ৳2,500. To withdraw the bonus, the wagering requirement must be met: bonus amount × 20 times (৳1,500 × 20 = ৳30,000 in bets must be completed).

The minimum withdrawal amount at kriya is ৳500. Methods: bKash, Nagad, Rocket or bank transfer. Typical processing time is 5 to 30 minutes. Withdrawals are faster when account verification is complete and there are no pending wagering requirements.