kriya's Commitment to Responsible Gaming
Entertainment is best when it stays in control. kriya believes every player has the right to protect themselves — that is why we are here with clear tools, support, and accurate information.
All betting and casino activities on kriya are for people aged 21 and above only. Age is verified when an account is opened, and we may request confirmation in any case where there is doubt. Participation by minors is strictly prohibited — this is clearly stated in our Terms and Conditions.
Online betting is a form of entertainment, not a guaranteed way to earn money. Playing with the right mindset can be enjoyable, but losing control can affect your personal and family life. kriya wants every user to play consciously and within their limits.
Read our Privacy Policy to learn how an account is managed on our platform, what information is collected, and how your data is kept secure. Knowing the facts makes it easier to make informed decisions.
kriya's Commitment
We are committed to providing every player with a safe environment. To that end, self-exclusion, deposit limit setting, and temporary account suspension are all available. Our support team is ready 24 hours a day, 7 days a week via live chat and email in both Bengali and English.
If you feel that gaming is getting out of control, do not hesitate to contact us — we are here to help, not to judge.
Tools to Keep Yourself Safe
kriya offers several self-management features. To use them, let our support team know via live chat or email — they will act quickly.
Deposit Limit Setting
Set a daily, weekly, or monthly deposit cap. Once the limit is reached, no further deposits can be made within that period.
Self-Exclusion
You can fully close your account for a set period — from 30 days up to permanently. No promotional messages will be sent during this time.
Break Feature
Temporarily suspend your account for 1 day, 1 week, or 1 month. A simple way to take a step back from gaming without permanent exclusion.
Activity History
View your full history of deposits, bets, and withdrawals in your account. Reviewing your own habits is the first step toward responsible decisions.
Direct Support
You can request support in Bengali via 24/7 live chat. Self-exclusion or limit requests will be acted on as soon as they are received.
Reality Check
Remind yourself during play — how long you have been playing and how much you have spent. This awareness helps you stay in control.
Warning Signs to Watch For
If you notice any of the following in yourself or someone you know, it may be a sign of a problem. Seeking help in this situation is not a weakness — it takes courage.
- Feeling a repeated urge to bet more in order to recover lost money.
- Betting beyond your set budget and feeling regret afterwards.
- Hiding your gaming from family or friends, or lying about it.
- Gaming affecting your daily responsibilities, studies, or work.
- Spending money meant for bills or household expenses on betting.
- Feeling restless, irritable, or anxious when you cannot play.
- Repeatedly promising yourself "this is the last time" but not following through.
Ways to Get Support
Do not carry the burden alone — reach out. The following options are here for you.
kriya Live Chat
Our support team is available 24/7 via live chat in Bengali and English. You can make self-exclusion or account limit requests directly from there.
Email Support
If you prefer to make a written request, you can also contact us by email. The support team will respond quickly and keep your information confidential.
Family and Close Ones
Let someone you trust in your family know what is going on. Support from those close to you plays a big part in working through a problem.
Professional Counselling
Seek help from a mental health professional or a counsellor experienced in behavioural issues. Both government and private mental health services are available in Bangladesh.
Support Groups
Support groups of people working through gambling addiction can be effective. Sharing your experience lightens the load.
Frequently Asked Questions
Find answers to more questions about responsible gaming in our FAQ section, where detailed information is written in plain language.
Some Tips for Healthy Gaming
Do
- Set a budget in advance and stick to it.
- Think of gaming as entertainment, not a source of income.
- Take regular breaks and spend time away from the screen.
- Play with a clear head — avoid betting when you are under stress.
- If something feels wrong, contact us for support right away.
Don't
- Do not increase your bets to try to recover losses.
- Do not play with borrowed money or by dipping into your savings.
- Do not bet while drinking or when you are tired.
- Do not use money set aside for essential family expenses.
- Do not try to handle a problem alone by hiding it.